Billing, trials and how to cancel your Whizi subscription

The short answer

Cancel from your account settings if you subscribed on the web. Cancel through Apple or Google if you subscribed inside the iOS or Android app. There is no way to cancel a store subscription from the Whizi website, because the store owns that billing relationship.

Cancellation takes effect at the end of the current paid term. You keep full access until then rather than losing it the moment you cancel.

The trial

New accounts get 7 days for $0.99. It is a paid trial, not a free one, and it converts to the plan you chose at signup unless you cancel before the 7 days are up.

Cancelling during the trial works the same way as any other cancellation. It is scheduled for the end of the period you already paid for, and the server answers "Subscription cancellation scheduled for end of billing period." You keep the rest of your 7 days, and nothing is charged after them.

The trial runs the plan you picked at signup rather than a cut-down version. A Powerhouse trial includes the Powerhouse-only models such as GPT-6 Astra, plus the music and video generation that every lower tier is refused, so it is a real test of whether the top tier earns its price.

Where to cancel, by how you signed up

You subscribed	You cancel	Notes
On whizi.io	Account settings, on the web	Takes effect at the end of the current paid term
In the iOS app	Apple subscription settings	Must be cancelled before the renewal deadline Apple shows
In the Android app	Google Play subscription settings	Must be cancelled before the renewal deadline Google shows

This split catches people out: deleting the app does not cancel a store subscription, and neither does deleting your Whizi account. A store subscription keeps billing until it is cancelled with the store that sold it.

Store refunds are handled under the applicable store terms, by Apple or Google rather than by Whizi.

When plan changes take effect

Cancelling waits. Cancellation takes effect at the end of the current paid term, so access continues until the period you already paid for runs out. The one exception is a trial: a trialing subscription is cancelled immediately, as above.

Plan changes run in place. Changing plan on an active subscription changes that subscription rather than creating a second one, which is why a failed change answers "No subscription item found for the active subscription." Whizi does not publish when a mid-term change is charged or credited, so if the timing of a switch matters, make it at the start of a billing period.

Your conversations are unaffected by any of this. A plan change alters which models you can send new messages to, never what you can read.

Yearly billing charges once for the year, at $131.88 for Starter, $239.88 for Pro or $419.88 for Powerhouse. The per-month figures quoted for yearly plans are that total divided by twelve, not a separate monthly charge.

Deleting your account

Account deletion is separate from cancellation, and it is the stronger action. Cancelling stops billing and ends access at the end of the term; deletion removes the account and its contents.

Deletion covers your conversations and messages, uploaded and generated media, saved memory, entitlement and usage state, guest identity links, the authentication account, and local data on the device completing the deletion. There is a limited retention window described in the privacy policy for the records that have to survive briefly.

You can start deletion at whizi.io/account-deletion. If you also have a store subscription, cancel that with Apple or Google as well, because deleting the account does not stop store billing. The steps and the full list of what is removed are on delete your account.