Billing, trials and cancelling Whizi

The short answer

Cancel from your account settings if you subscribed on the web. Cancel through Apple or Google if you subscribed inside the iOS or Android app. There is no way to cancel a store subscription from the Whizi website, because the store owns that billing relationship.

Cancellation takes effect at the end of the current paid term. You keep full access until then rather than losing it the moment you cancel.

The trial

New accounts get 7 days for $1. It is a paid trial, not a free one, and it converts to the plan you chose at signup unless you cancel before the 7 days are up.

Cancelling during the trial keeps your access for the remainder of the 7 days and then stops, with nothing further charged. You do not lose the days you paid for by cancelling early, so if you have decided, there is no reason to wait until the last day.

The trial gives you the full plan you selected, not a reduced version of it. A Powerhouse trial includes Claude Opus 5, GPT-5.6 Sol, side-by-side comparison and the media generation, which is the only honest way to evaluate whether the top tier is worth it.

Where to cancel, by how you signed up

You subscribed	You cancel	Notes
On whizi.io	Account settings, on the web	Takes effect at the end of the current paid term
In the iOS app	Apple subscription settings	Must be cancelled before the renewal deadline Apple shows
In the Android app	Google Play subscription settings	Must be cancelled before the renewal deadline Google shows

This split catches people out, so it is worth being explicit: deleting the app does not cancel a store subscription, and neither does deleting your Whizi account. A store subscription keeps billing until it is cancelled with the store that sold it.

Store refunds are handled under the applicable store terms, by Apple or Google rather than by Whizi.

When plan changes take effect

Upgrading is immediate. The new models and the larger credit allowance become available straight away, which is why starting a trial one tier low and moving up mid-week costs you nothing.

Downgrading waits. It takes effect at the end of the current paid term, so you keep the tier you already paid for until that period runs out. Your conversations are unaffected: downgrading changes which models you can send new messages to, not what you can read.

Cancelling waits too. Access continues to the end of the paid term and then stops.

Yearly billing charges once for the year, at $131.88 for Starter, $239.88 for Pro or $419.88 for Powerhouse. The per-month figures quoted for yearly plans are that total divided by twelve, not a separate monthly charge.

Deleting your account

Account deletion is separate from cancellation, and it is the stronger action. Cancelling stops billing and ends access at the end of the term; deletion removes the account and its contents.

Deletion covers your conversations and messages, uploaded and generated media, saved memory, entitlement and usage state, guest identity links, the authentication account, and local data on the device completing the deletion. There is a limited retention window described in the privacy policy for the records that have to survive briefly.

You can start deletion at whizi.io/account-deletion. If you also have a store subscription, cancel that with Apple or Google as well, because deleting the account does not stop store billing.