Whizi legal

Delete Your Account or Guest Data

How to permanently delete your Whizi account or anonymous guest data, what information is removed, and how to request deletion if you cannot access the app.

Last updated: 2026-08-13

Delete your account in the Whizi app

Sign in to the Whizi mobile app, open the sidebar, select Settings, choose Delete account and data, then confirm the deletion a second time. Deletion is permanent and cannot be undone.

Delete guest data without an account

If you selected Continue without an account, open the sidebar, select Settings, choose Delete guest data, then confirm the deletion a second time. Deletion is permanent and cannot be undone.

What is deleted

Account deletion removes the Whizi profile, synchronized mobile and web conversations, chat messages, uploaded attachments, generated media, referral records, entitlement state, push-notification tokens, and authentication account. Guest-data deletion removes the anonymous guest profile, its Whizi chats and messages, uploads, generated media, saved memory, entitlement and usage state, guest identity links, and local guest data on the device completing deletion. Limited records may be retained only where required for legal, tax, payment, fraud-prevention, security, or dispute-resolution obligations.

Store subscriptions

Apple App Store and Google Play subscriptions are managed by the store. Deleting your Whizi account does not automatically cancel store billing; cancel active subscriptions in your Apple or Google settings first.

If you cannot access the app

Contact [email protected] to request deletion. For an account, write from its associated email address. For a guest profile, include any purchase details that can safely help identify the profile. Do not email passwords, authentication codes, or full payment-card information. Whizi may verify ownership before processing the request.