Does Whizi give refunds? What the Terms of Service say

The short answer

Whizi publishes no refund policy for a subscription bought on whizi.io. The Terms of Service, last updated July 16, 2026, contain no refund clause for one. The only remedy the Terms describe is cancellation, and cancelling stops the next charge rather than returning the last one.

The Cancellation clause of section 6 is the whole of it, quoted exactly: "You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at [email protected]."

What people ask for	What the Terms say
Money back for the unused part of a paid term	No clause promises one. Cancellation takes effect at the end of the current paid term
Money back after changing plan	No clause promises one. Section 6 covers billing and renewal, the paid trial, cancellation and fee changes, and none of the four returns funds
Money back because a model was removed	No clause promises one. Whizi may add, replace, suspend, or remove a model or feature, and the Terms disclaim liability for any modification, price change, suspension, or discontinuance
A route to raise it with a person	Yes. The Cancellation clause names [email protected] for anyone unsatisfied

A subscription bought inside the mobile app is a different route with a different answer. The same Terms say "Apple or Google controls payment processing, renewal, cancellation, and store refunds under the applicable store terms," and section 11 adds that on a failure of the App to conform to a warranty, "the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App." That decision belongs to the store, under the store terms, not to Whizi. Everything below describes purchases made on whizi.io.

The clauses that decide what happens to a charge

Section 5 (Purchases and Payment) and section 6 (Subscriptions) are the two that decide what happens to a charge. Quoted, with the clause each line comes from:

Clause	What it says
Section 5, accepted payment	Visa, Mastercard and American Express. "All payments shall be in US dollars."
Section 5, sales tax	"Sales tax will be added to the price of purchases as deemed required by us."
Section 5, price changes	"We may change prices at any time."
Section 5, authorising the charge	"You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order."
Section 5, pricing errors	"We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment."
Section 5, refusing an order	"We reserve the right to refuse any order placed through the Services."
Section 6, Billing and Renewal	"Your subscription will continue and automatically renew unless canceled." The billing cycle is monthly or annually
Section 6, Paid Trial	"We offer a 7-day introductory trial for $0.99 to new users who register with the Services. The account will be charged according to the user's chosen subscription at the end of the introductory trial unless canceled."
Section 6, Cancellation	Effective at the end of the current paid term, with [email protected] named for anyone unsatisfied
Section 6, Fee Changes	Whizi may change the subscription fee and "will communicate any price changes to you in accordance with applicable law"

None of them sends money back for a subscription bought on whizi.io.

Two more sit further down and matter if the reason you want money back is that the product changed. The Mobile and AI Service Terms say Whizi may add, replace, suspend, or remove a model or feature when a provider changes availability, pricing, safety, law, or technical requirements, followed by "We will not intentionally describe a paid plan in a materially misleading manner." Section 17 then says Whizi "will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services."

What cancelling returns

Cancelling ends the renewal and leaves the current term paid for. On a monthly plan that is the rest of the month. On a yearly plan it is the rest of the year, so cancelling in month three still ends the plan in month twelve. The Terms describe no mechanism that returns the months in between.

The cancel route answers with one of three messages, and none of the three mentions money. They report scheduling, not settlement.

When the paid term runs out you drop to the free tier. A free account is not model gated: it can try any text model, limited only by a 7 message lifetime allowance. The yearly cycle, where to cancel, and when a plan change takes effect are in billing and cancellation.

The other meaning of refund

Inside the product, "refunded" means credits rather than money, so a turn you paid credits for and did not receive is a balance question rather than a billing one, and it is answered in out of credits.

If you believe a charge is wrong

The address the Terms name is [email protected], in the Cancellation clause and again in section 28, which also gives the postal address: Whizi, 238 Featherstone Crescent, Kitchener, Ontario N2R 1Z3, Canada.

Before writing, rule out the two cases that look like a billing error and are not. A card that was genuinely declined was declined by your bank rather than by Whizi, which is payment declined. A payment that went through while the plan stays locked is subscription not active.

Website payments are processed by Stripe, and Whizi does not store full payment-card numbers. What Whizi keeps after that, and for how long, is in data and privacy.

If it escalates, the Terms set the venue. They are governed by the laws of Canada, and section 18 says the courts of Canada have exclusive jurisdiction. Section 19 refers disputes to binding arbitration before the International Commercial Arbitration Court under the European Arbitration Chamber, with two arbitrators, the seat in Waterloo, Canada, and proceedings in English, limited to the dispute between the two parties with no class action basis.

Section 19 also carves three kinds of dispute out of arbitration: "(a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief." Those go to a court within the jurisdiction named above instead.

California residents get one extra named route. Section 26 says that if a complaint is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.