How to cancel a Poe subscription on the web, iPhone or Android (refunds close at 30 days)

Where do you cancel Poe: the website, iPhone or Android?

You cancel Poe where you paid for it. Quora, the company behind Poe, sells the plan on poe.com through Stripe, in the iPhone app through Apple, and in the Android app through Google Play. Poe's purchases FAQ is blunt about the app routes: "If you subscribed on the iOS or Android app, your subscription is managed through either Apple or Google only." So the button on one platform can't touch a plan bought on another.

Not sure which row is yours? Open Settings in Poe. When the Subscription section has no Manage your subscription option, Poe says which platform you need instead. Receipts settle it too, since the App Store lists the seller as Quora, Inc, and a web purchase arrives through Stripe.

Deleting the app is the mistake that costs the most. Google's help page puts it in one line: "When you uninstall the app, your subscription won't cancel." An Apple subscription lives in your Apple account, not in the app, so the same holds on iPhone.

Those are Poe's App Store prices as of October 2026: $4.99 a month or $49.99 a year for Basic, and $19.99 a month or $199.99 a year for the plan that carries 660,000 points a month. Poe's website sells three bigger tiers on top, up to 8.25 million points a month, and the same cancel path covers all of them.

How do you cancel a Poe subscription on poe.com?

Web subscribers cancel in Settings, and Poe repeats the cancel prompt more than once.

1. Sign in at poe.com with the account that's being charged, then open Settings (poe.com/settings works directly).
2. In the Subscription section, click Manage your subscription.
3. Keep choosing cancel through the prompts. Poe's own instruction is to keep clicking cancel "until you see confirmation that the subscription is cancelled."
4. Go back to Settings and read the Subscription section. It should say the plan is cancelled and that benefits end at the end of the billing cycle.

If there's no Manage your subscription option at all, you didn't buy the plan on the web. Poe's FAQ says a website plan can only be managed on the website, and an app plan only in Apple or Google, so jump to the next section.

Have two Poe accounts? Match the email on the Stripe receipt to the email in Settings before you go hunting. A plan on the other account won't show up here.

How do you cancel Poe on iPhone or Android?

App subscribers cancel in the store, and the Poe app itself has no cancel button for them.

On iPhone or iPad: open the iOS Settings app, tap your name, tap Subscriptions, open Poe, then scroll down and tap Cancel Subscription. Apple's page notes you might need to scroll to find the button.

On Android: open the Play Store app, tap your profile icon at the top right, tap Payments and subscriptions, then Subscriptions, open Poe, tap Cancel subscription, choose a reason and confirm. The list is also at play.google.com/store/account/subscriptions in a browser.

If Poe isn't in the store's list, that store doesn't bill you. Check the other store, then poe.com, and then a second Apple ID or Google account.

What happens to your Poe points and chats after you cancel?

You keep the full plan until the billing cycle ends. Poe calls that date the Cancellation Effective Date, and until it arrives your points, bots and model access work as before. Nothing is cut off on the day you click cancel.

Unused points disappear at that date. Poe's purchases FAQ says "Unused points do not roll over, unless specified," so whatever is left of the cycle's points is gone when the cycle closes. Spend them on the work you were saving for.

Your chats stay. Poe's FAQ says your account data, "including chat history and settings," remains intact when you cancel, and you move to the free tier, whose daily points reset every 24 hours.

Add-on points are a separate purchase. Poe says they're usable for one year and "not refundable, transferable, or redeemable for cash," and its FAQ doesn't say whether they outlive a cancelled plan. Use them before the cycle ends if you can.

Can you get a refund on a Poe subscription?

Usually not. Poe's purchases FAQ says subscription fees "are non-refundable" outside Quora's refund policy, and each billing route has its own narrow exceptions.

Bought on poe.com: Quora's Subscriptions Refund Policy, updated 9 October 2026, refunds two cases: a technical problem that is Quora's fault and stops you using the plan, or a charge made in error. You have to ask "within 30 days of a charge", through the support form, with your account email, the amount, and the date and time of the charge. A renewal you simply forgot to cancel isn't on that list.

Bought on iPhone: sign in at reportaproblem.apple.com, choose I'd like to, then Request a refund, pick a reason and the Poe subscription, and submit. Apple decides, and its page says to expect an update in 24 to 48 hours.

Bought on Android: within 48 hours of the purchase, request the refund from Google Play under Payments and subscriptions. After 48 hours, Google's policy page sends you to the developer, which for Poe is Quora.

One refund Poe pays without asking. If you cancel in the iPhone or Android app and resubscribe on poe.com before the app plan runs out, Poe says it "will automatically calculate and refund remaining points." That's points, not money, and it's the clean way to move a plan to the web. Quora's policy also states that it "does not affect your statutory rights", so consumer law where you live still applies. The wider playbook is in our AI subscription refunds guide.

Does deleting your Poe account cancel the subscription?

Don't rely on it. Poe's FAQ walks through account deletion step by step and never says it stops billing, and an Apple or Google plan keeps renewing until you cancel it in the store. Cancel first. Delete second.

Deletion has two catches. The account deactivates at once, but logging in during the next 14 days reactivates it and cancels the deletion. And if a Quora account is linked, Poe's FAQ warns that deleting Poe "will also delete your Quora account." Unlink or accept that before you confirm.

Shared plans end for everyone. Poe's FAQ says that once the subscriber is no longer a Poe account holder, every group member loses access to the subscriber's points. Tell your group first.

The path, once billing is stopped: open Poe or poe.com, go to Settings, scroll to the bottom and tap Delete account.

What should you use after Poe?

That depends on why you're leaving. If most of your messages went to one model family, that vendor's own $20 plan is the simpler buy, and is Poe AI worth it works that out from Poe's rate cards.

If your points ran dry mid-month on long threads, the cause is how Poe bills. Its FAQ says Auto-manage context "controls how much of your chat history is sent to the bot with each new message", which means a long chat costs more points every turn. Whizi charges a fixed number of credits per message whatever the thread length, across 280+ models. It loses to Poe on short questions, and it has no bot marketplace or creator payouts. Whizi vs Poe puts the two side by side, and apps like Poe covers the rest of the field.