How to cancel Perplexity Pro (web, iPhone, and Android)

First, work out who is actually charging you

Perplexity Pro can be billed three ways, and you can only cancel it where it was purchased. This is the step that explains almost every "there is no cancel button" complaint.

• Billed by Perplexity if you subscribed on the website with a card. Cancel on the web.
• Billed by Apple if you subscribed inside the iPhone or iPad app. Cancel in iOS Settings; the website cannot do it.
• Billed by Google if you subscribed inside the Android app. Cancel in the Play Store.

The fastest way to check is your receipt: a charge or invoice from Perplexity points at the web route, a receipt from Apple or Google Play points at the store. If you subscribed long ago and cannot remember, your card statement carries the same answer.

One more case worth ruling out: Pro access that came bundled through a partner offer, a carrier deal, or an employer does not always have a personal subscription behind it. If you never entered a payment method, there may be nothing to cancel, and the bundle owner controls the access.

Cancel on the web (billed by Perplexity)

The whole path lives in your account settings and takes about a minute.

1. Go to perplexity.ai and sign in with the account that is being charged. If you have several accounts, match the email on your receipt first.
2. Open your account settings from your profile menu.
3. Find the subscription section. It shows your plan and a button to manage it.
4. The manage button opens a billing portal hosted by the payment provider. Choose the cancel option there and confirm.
5. Check the panel afterwards: it should now show a date your access ends rather than a date you will next be charged.

The exact menu names move around as the product gets updated, but the structure is stable: profile menu, settings, subscription, manage, cancel. If the billing portal refuses to load, try another browser or disable extensions that block third party scripts, since the portal runs on the payment provider's domain.

Keep the confirmation email. If a charge appears later, that email is the fastest way to resolve it with support.

Cancel on iPhone, iPad, or Android (billed by the store)

Store subscriptions are managed entirely by the store. Deleting the Perplexity app changes nothing about the billing.

On iPhone or iPad: open the iOS Settings app, tap your name at the top, tap Subscriptions, select Perplexity, and tap Cancel Subscription. You can reach the same screen from the App Store via your profile picture.

On Android: open the Google Play Store, tap your profile icon, choose Payments and subscriptions, then Subscriptions, select Perplexity, and tap Cancel subscription. The same list exists in a browser at play.google.com/store/account/subscriptions.

If Perplexity is not in the store's subscription list, you are not billed by that store: go back and use the web method, and check whether a second account holds the subscription.

What happens after you cancel

You keep Pro until the end of the paid period. Cancelling stops the next charge rather than cutting you off, so there is no reason to wait until the last day.

Your threads, library, and spaces stay. Cancelling downgrades the plan, it does not delete the account or your history. What changes is capacity: the free tier gives you a limited number of the enhanced Pro searches per day, and the paid tier's model selection and heavier usage allowances step back to free-tier levels.

Uploads and heavy research workflows feel the downgrade first. If your work depends on large file uploads or long research sessions, export or finish what matters while you still have full access.

Deleting the account is a separate action in account settings, and it is permanent. Do not delete the account as a way of cancelling a store subscription: Apple and Google billing lives outside Perplexity and keeps renewing until cancelled in the store.

Refunds, and when asking is worth it

Subscriptions are normally not prorated: cancelling mid-period keeps your access to the end of it rather than returning money for unused days. That is the default on all three billing routes.

The exceptions worth pursuing are the same as for any AI subscription: a charge after you thought you cancelled, an unexpected renewal caught within a day or two, a store purchase you can dispute at reportaproblem.apple.com or in Play Store order history, and consumer withdrawal rights in the EU and UK. Ask once, be specific, attach the receipt.

The general playbook, including template wording and realistic odds per route, is in our AI subscription refunds guide.

Before you go: is cancelling actually the fix?

Three common reasons bring people to this page, and they have different right answers.

"I use it, but not $20 worth." The free tier of Perplexity remains genuinely useful for search-style questions, so cancelling and staying on free is a reasonable answer, and you can resubscribe any month your usage spikes.

"I have Perplexity for research and another subscription for everything else." That stack is exactly the overlap the AI subscription savings calculator exposes. Two $20 plans that each cover half your work usually lose to one plan that covers both halves. See Whizi vs Perplexity Pro for the honest comparison, including the research features where Perplexity still wins.

"I want stronger general models, not just search." Then compare before you resubscribe to anything: Whizi puts GPT, Claude, Gemini, Grok, and DeepSeek behind one subscription with web search included, so the research workflow and the writing workflow stop needing separate bills.