How to remove your card from Grok (and the top up rule)

Two sellers, four places your card can be

Grok is the only mainstream AI assistant sold by two separate companies at once, and the payment details sit wherever the checkout was. Before touching a setting, read the statement and match it to a row.

What the charge says	Who holds your card	Where the card is changed
xAI or grok.com	xAI, through its payment provider	grok.com, Settings, Billing
X or X Premium	X	X settings, Premium, on the platform you subscribed from
Apple	Apple	iOS Settings, your name, Payment & Shipping
Google Play	Google	Google Play, Payments and subscriptions, Payment methods

The two vendors do not consult each other, and xAI says so directly: "While xAI provides the Grok in X service on X.com and X apps, it does not have operational oversight of X's service." A cancelled SuperGrok plan does nothing to an X Premium renewal, and the reverse holds too.

Our how to cancel SuperGrok guide covers the cancellation side of that split in full. This page is about the card itself, which has one more moving part.

Auto Top Up is a second charge on the same card

Since June 2026, paid Grok runs on one weekly usage pool shared across Chat, Imagine, Voice, Build and API rather than separate daily limits per product. When the pool runs out you wait for the weekly reset, buy credits, or leave a standing instruction to charge your card.

Extra Usage Credits are bought on top of the plan, web only for now, from $5 upward in the Usage tab, and they expire one year after purchase. Auto Top Up automates that: in xAI's words, "your account automatically adds credits when your balance gets low. You choose the amount and monthly cap."

That is a second recurring charge, on the same card, with its own trigger and its own ceiling, and it is not the subscription. xAI documents the two as separate settings and never says that ending one ends the other, so switch the top up rule off yourself rather than assuming the cancellation reached it.

Check it before anything else: Settings, then Usage. xAI's FAQ says that tab carries the usage progress bar, the per product breakdown, the weekly reset date and the Extra Usage Credits balance. Clear the top up rule there, then deal with the card.

Changing or removing the card on grok.com

xAI puts change plan, update payment and cancel behind one door. Its FAQ gives both routes to it: grok.com/?_s=billing while signed in, or grok.com, then Settings, then Billing.

What xAI documents there is updating the card rather than deleting it, which is the pattern across this whole category. If you want the old card gone rather than replaced, the answer is the same as its answer for a stuck cancellation: contact support, who can reach the billing team.

One failure mode is documented well enough to save a support ticket. If the Manage Subscription button does nothing, xAI names the cause: "ad-blockers or other apps/extensions can block it, try an incognito window or a different browser." xAI adds that support can escalate the cancellation to the billing team if a different browser does not fix it.

And a note for anyone signed in through Apple: if you created the subscription with Apple's private relay email, xAI says you must sign in with Apple for it to be recognised. Signing in with the relay address through Google or email produces an account that looks unsubscribed and a card you cannot find.

X Premium has its own card, and X will not refund it

If your Grok access came with X Premium, xAI is not involved in the money at all. X bills it, X holds the card, and X sets the terms.

X publishes those terms plainly. Cancel from your settings on the platform where you subscribed, at least 24 hours before the auto renewal period, and features run to the end of the billing cycle. On a downgrade X keeps the current plan until the cycle ends, with no refund. On refunds: "All subscriptions are non-refundable, unless required by law," including subscriptions on suspended accounts and accounts you have lost access to. For anything bought in an app, X points you at Apple or Google rather than handling it.

The tier matters here, because Grok is a feature of the plan rather than the plan itself. X lists Premium as including increased Grok usage limits and Premium+ as including higher ones, at $8 and $40 a month on US web, or $84 and $395 a year. Basic, at $3 a month, does not carry the Grok upgrade at all.

One route people forget entirely: Premium Business and Premium Organizations accounts, and their affiliates, receive Premium+ with the main subscription, and X says that "includes access to SuperGrok". If your Grok access arrived through an employer's X plan, there is no card of yours to remove.

Charged twice, or charged once and convinced it is twice

xAI names the mix up before the double charge, and the distinction saves a lot of pointless disputes: "Your subscription is tied to the account you bought it with, so it may not appear if you're signed in with a different login, this is a common mix up, not necessarily a double charge." X Premium+ access, it adds, applies only to the account linked with your X account.

So check the login before the statement. Link the two properly at grok.com, then Settings, then Account, then Connect your X Account, which routes through X sign on, and manage sign in methods at accounts.x.ai.

There is also a specific invoice that alarms people: "Large unexpected invoices are often a SuperGrok Heavy yearly subscription, not API usage. Check the purchase date and your subscription history before disputing." xAI's own advice is to check the purchase date and your subscription history before disputing, because a SuperGrok Heavy annual charge is a real charge on a real plan.

If it genuinely is two charges on two platforms, each one has to be stopped where it was bought, and the refund routes below decide which of the two you can get back.

Refunds and deleting the account, in the right order

Where you bought it decides who refunds it, and the two halves of Grok split differently from each other.

• Web or Google Play: handled by xAI, through the xAI Refund Request form, signed in with the account that bought the subscription. Approved refunds go back to the original payment method in 5 to 10 business days.
• Apple App Store: Apple handles all of it. Requesting a refund does not cancel anything.
• X Premium: X's responsibility, "where required by law", not xAI's.
• API credits: non-refundable, with no exception offered.

Deleting the account is a separate action with a longer tail than people expect. xAI account deletion runs through accounts.x.ai, it removes API access on the same account, and the account can be restored within 30 days by logging in and confirming. That restore window is genuinely useful if you delete in frustration and regret it.

What deletion does not do is stop an app store subscription, because that billing was never inside the account. Cancel first, confirm the end date, then delete. Our refunds guide covers the request wording that actually works across providers.

If you were paying for Grok twice, check what else overlaps

Anyone who has just found two Grok bills has usually found the second one by accident, which raises the obvious question about the rest of the statement.

The AI subscription savings calculator totals it in two minutes, and grok vs ChatGPT is the comparison if the real decision is which of the two to keep.

Whizi vs Grok is the side by side, and Whizi pricing has the figures: Pro is $19.99 a month billed yearly, $239.88 for the year, with Grok alongside GPT, Claude Sonnet, Gemini and DeepSeek on one card and one renewal date. The trade worth stating before you switch: live X data stays with the native subscription. No third party workspace reproduces Grok reading X posts in real time, so if that is the reason you pay xAI, keep paying xAI.