SuperGrok invoice: the xAI receipt email, Apple or Google Play, and why xAI documents no download step

Where is my SuperGrok invoice?

A SuperGrok plan bought on the web is billed through grok.com. xAI's Grok FAQ says to "go to https://grok.com -> Settings -> Billing", or to open grok.com/?_s=billing while you're signed in. Here's the route as xAI describes it in October 2026:

1. Sign in at grok.com with the account that pays for SuperGrok.
2. Open Settings, then Billing. The address grok.com/?_s=billing opens the same place.
3. Click Manage Subscription. xAI calls what opens a billing portal.
4. Look in the portal for a past invoice. xAI doesn't say one is there, so also search your inbox for the receipt email.
5. Paid in the iPhone or Android app? Skip grok.com and go to Apple or Google, below.

Step 4 is the part xAI doesn't write down. Its FAQ says the portal lets you change plan, update payment or cancel, and it never mentions invoices. xAI's privacy policy, updated on 11 October 2026, lists Stripe, Apple and Google as the third parties that may process payments. Stripe's customer portal can let a customer "Pay, download, and view current and past invoices", but each business picks which features to switch on. We couldn't open a paid SuperGrok account to check. Signed out, grok.com/settings/subscription showed "Page not found" on 1 September 2026.

The receipt email is the one record xAI does confirm. Its FAQ tells you to "reply to your receipt email for billing matters" and to quote "the invoice/receipt number for billing issues". Search your inbox for xAI or Grok. xAI now signs its own pages as SpaceXAI, so try that too.

Grok Business is the exception inside xAI. Its console docs name an Invoices page and a tax field, covered in the VAT section below.

Who issues a Grok receipt depends on where you paid

Five routes can bill you for Grok, and each one keeps its own paperwork. xAI's FAQ sends Apple buyers to Apple, Google Play buyers to Google Play to cancel, and X Premium subscribers to X for refunds. Here's where each document sits as of October 2026.

Apple's list opens on the last 90 days. To reach an older Grok charge, Apple says to tap "Last 90 days" and pick another filter, or search for the amount. Google says it will "send a confirmation email with your order information" to the Google account that paid.

X Premium+ unlocks Grok benefits once you link your X account to grok.com, per xAI's FAQ, but X bills it, not xAI. So the grok.com portal won't show that charge. X's Premium help page says to manage the plan where you subscribed. It doesn't say where Premium receipts live.

Which SuperGrok plan is this charge?

Match the amount on the invoice to a plan before you dispute it. xAI's SuperGrok page lists four tiers, in US dollars per month before tax, as of October 2026:

A much bigger charge usually isn't a mistake. xAI's FAQ says: "Large unexpected invoices are often a SuperGrok Heavy yearly subscription, not API usage." Check the purchase date first. Then send support the invoice number, and xAI says they "can confirm what the charge was for."

A small odd amount can be a top up. xAI sells Extra Usage Credits on the web from the Usage tab, starting at $5. Auto Top Up buys more when your balance runs low, up to a monthly cap you set, and the credits expire one year after purchase. If you hit the weekly pool often, Grok usage limits explains how it resets. If the charge is real but unwanted, the SuperGrok refund guide covers xAI's form and Apple's route.

How do you get a company name or VAT ID on a SuperGrok invoice?

xAI documents no company name or tax ID field for a SuperGrok plan. The Grok FAQ we read on 12 October 2026 never mentions VAT, a tax ID or a business name. Stripe's portal can let customers "Update billing information, including their tax IDs", but only if xAI has switched that on, and we couldn't check. Look for it in the portal before your next renewal. Then check the next invoice before you send it to finance.

The xAI console is the one place with a written tax field. Grok Business licenses are bought at console.x.ai, and xAI's console billing docs say your billing address and tax information "will be displayed on the invoice". You add both under Billing, then Payment. Invoices for prepaid credits and monthly billing sit under Billing, then Invoices.

Get the details right the first time. The same page says: "Enter your billing information carefully, as it will appear on your invoices. We are not able to regenerate the invoices at the moment."

That puts the xAI console with Anthropic, which says a Claude receipt can't be reissued. OpenAI will at least review a request, and its billing article warns that "A reissue is not guaranteed." The full route is in how to get a ChatGPT invoice, and the Perplexity invoice guide covers the third.

Why can't I find my SuperGrok invoice?

You're most likely signed in to a different account from the one that paid. xAI says the plan "is tied to the account you bought it with" and calls a missing plan "a common mix-up, not necessarily a double charge." Four cases cover most of it:

• Apple sign in. If you subscribed with Apple's private relay email, xAI says you must sign in with Apple for the plan to show.
• X Premium+. xAI says that access "only applies to the account linked with your X account", and X bills it.
• App store plan. Apple or Google billed you, so grok.com has nothing to show.
• Blocked portal. xAI says ad blockers and extensions can stop the Manage Subscription button, so try an incognito window.

Two real charges on two platforms are a different problem. xAI's FAQ says to contact support "to sort out a refund" in that case. To stop the extra one, cancel SuperGrok where it's billed, and see removing a card from Grok if a top up keeps hitting the same card.

Save your Grok invoices before you delete the account

Save every receipt email you need before you delete your xAI account. xAI says you can restore a deleted account within 30 days by signing in again. It doesn't say what happens to billing records after that, and we couldn't test it on a paid account.

Cancel the plan first, save the receipts, then follow how to delete a Grok account. If the same login runs the xAI API, xAI says deleting it removes your API access too.