The short answer
Whizi does not issue invoices or receipts, and there is no billing history screen in the product. For a subscription bought on the web, the Terms of Service say that payment is processed by Stripe and that Stripe holds the transaction information. Where a subscription was bought inside the mobile app, the Terms say Apple or Google controls the payment and the store terms apply.
What Whizi itself holds is smaller than people expect: limited customer, subscription, transaction, and status information, and never a full payment card number.
| Where the payment was made | What the Terms say about it |
|---|---|
| On whizi.io | Website subscriptions may be processed by Stripe, which may retain transaction information under its terms and legal obligations |
| Inside the mobile app | Subscriptions purchased in the mobile App are processed by the Apple App Store or Google Play, and Apple or Google controls payment processing, renewal, cancellation, and store refunds |
If you need a document for expenses or for accounting, Whizi has no button that produces one. The routes that do exist are below.
Paying for several people is a separate question. There is no self-serve multi seat billing, and an invoice covering several seats is a manual arrangement rather than a product route: team accounts has the detail.
What Whizi itself can show you
The Settings screen offers Subscription, Cancel, Reset password, Export data, Import chats, Default model, Dark mode, Language, and support and legal links. There is no invoices item, no billing history list, and no receipt download in it.
The closest thing you can pull yourself is the account data export. Export Data sits in Settings under Account and returns your account data as one downloadable JSON file, described in the code as the access counterpart to account deletion.
What that file covers is enumerated in the code: chats and messages, memory, projects and their file metadata, media, share links, subscription, and referral profile. Read the list precisely. The subscription entry is the plan state on your account, and invoices, charge amounts, card details and payment history are not among the listed contents.
What the Terms say about who holds the record
Three passages settle this, and they are worth quoting rather than paraphrasing.
On web subscriptions, the Terms of Service say: "Website subscriptions may be processed by Stripe. Stripe processes payment credentials and may retain transaction information under its terms and legal obligations. Whizi may receive limited customer, subscription, transaction, and status information but does not store full payment-card numbers."
On subscriptions the Terms describe as purchased in the mobile app: "Subscriptions purchased in the mobile App are processed by the Apple App Store or Google Play. RevenueCat verifies receipts and entitlement status so Whizi can provide and restore the purchased access. Apple or Google controls payment processing, renewal, cancellation, and store refunds under the applicable store terms. Whizi does not receive or store your full mobile payment-card number."
Receipts are verified in that flow so that Whizi can grant and restore access, which is an entitlement check rather than a document handed to you. It does not make Whizi the holder of a store receipt.
On the processors generally, the Privacy Policy says: "Apple, Google, RevenueCat, Stripe, and other payment processors may retain transaction, receipt, tax, fraud, chargeback, or dispute records for periods required by law or their compliance obligations."
One more line covers how records reach you at all. The Terms say you consent to "ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES." Records of transactions are electronic by agreement, and no self-serve invoice document is produced anywhere in the Whizi product surface.
What a Whizi charge should match
To reconcile a line on a card statement, compare it against the plan you selected. These are the USD amounts the pricing page shows. Each tier also carries a weekly product identifier, offered on mobile only, and no weekly price is published anywhere, so a weekly line is not covered by this table.
| What it covers | Amount shown |
|---|---|
| The first 7 days after signup | $0.99 |
| Starter, monthly | $15.99/month |
| Starter, annual | $10.99/mo billed annually at $131.88 |
| Pro, monthly | $29.99/month |
| Pro, annual | $19.99/mo billed annually at $239.88 |
| Powerhouse, monthly | $49.99/month |
| Powerhouse, annual | $34.99/mo billed annually at $419.88 |
Read the annual figures carefully. The total shown for an annual plan is the displayed per-month rate multiplied by twelve, kept as a display string rather than a figure read back from Stripe. Treat it as the expected value for a yearly charge, not as a guarantee of the exact number on the statement.
The trial is not free. The pricing page footnote states that the first 7 days are charged at the intro rate, $0.99 in USD, after which the plan you selected renews unless you cancel.
An account with no subscription is not charged anything. A free account gets a lifetime allowance of 7 messages, which does not reset, and then the paywall.
The Terms describe the cycle plainly: "The length of your billing cycle is monthly, or annually," and your subscription "will continue and automatically renew unless canceled."
Tax and currency on the charge
Two passages in the Terms bear on what the number looks like, and both should be read before you assume a charge is wrong.
On tax and currency: "Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars."
On variation by market: "Prices, billing periods, introductory offers, renewal terms, and applicable taxes are shown before purchase and may vary by country, currency, store, and plan."
What the site itself renders today is the USD table above: every visitor is shown, and charged, those USD amounts. Whizi does not publish a per country tax breakdown, so if you need one, that is a question for the processor holding your transaction rather than something documented here.
The accepted payment methods listed in the Terms are Visa, Mastercard, and American Express.
When the charge and the account disagree
If the charge is on your statement but the account still behaves as unpaid, that is a different symptom with its own page: read you paid but the plan features are still locked, which also carries the two Settings strings people mistake for billing failures.
If the charge never completed at all, the checkout errors are catalogued in card declined or payment failed.
If you believe the amount itself is wrong, the Terms give one address: "If you have any questions or are unsatisfied with our Services, please email us at [email protected]." What that route does and does not promise is set out in refunds.
What deleting your account does to the record
Deleting your Whizi account does not remove the transaction record, and for this page that changes nothing: the retained record is the processor's, not a document Whizi will hand you. The Terms make deletion "subject to temporary provider caches, protected recovery history, separately stored safety reports, and limited records retained for legal, tax, payment, fraud-prevention, security, or dispute-resolution obligations."
The full retention picture, including what a retained payment record explicitly does not keep alive, is quoted from the Privacy Policy in refunds.
One practical point. Deletion and cancellation are separate actions: the Terms say "Account deletion and subscription cancellation are separate," and that Apple or Google billing is cancelled through the applicable store. The sequence is in billing, trials and how to cancel.
- Whizi has no invoice, receipt, or billing history screen
- Web payments are processed by Stripe, which holds the transaction information
- The Terms put a purchase made in the mobile app with Apple or Google, not with Whizi
- Whizi never stores a full payment card number, on web or on mobile
- The account data export lists a subscription record, and no invoice or charge amount
- An annual total is a displayed figure rather than a Stripe readback, so compare it as an expected value
- Multi seat invoicing is a manual arrangement, not a self-serve route
- Payment records can be retained after account deletion for tax and legal obligations
Frequently asked questions
Where do I download a Whizi invoice?
You cannot, because Whizi has no invoice download. Settings offers Subscription, Cancel, Reset password, Export data, Import chats, Default model, Dark mode, Language, and support and legal links, and nothing that produces a billing document. For a web subscription the Terms say payment "may be processed by Stripe" and that Stripe "may retain transaction information under its terms and legal obligations," so the transaction record sits with the processor rather than in your Whizi account.
Does Whizi email me a receipt?
Whizi does not document a receipt email of its own. The record sits with whoever processed the payment: Stripe for a website subscription, or the store for a subscription the Terms describe as purchased in the mobile app. If you were expecting something in your inbox and nothing arrived, look there rather than in Whizi Settings.
I have a store receipt. Why does Whizi still show me as free?
A store receipt is proof that the store charged you, not the record Whizi reads. The Terms say RevenueCat "verifies receipts and entitlement status so Whizi can provide and restore the purchased access," so what unlocks the plan is the entitlement rather than the receipt sitting in your email. If the entitlement is not on the account you are signed into, that is the case covered by you paid but the plan features are still locked.
How much should the charge on my statement be?
These are the USD amounts the pricing page shows. The first 7 days after signup are charged at $0.99, then the plan you selected renews. Monthly is $15.99/month for Starter, $29.99/month for Pro and $49.99/month for Powerhouse. Annual is charged once for the year: Starter at $10.99/mo billed annually at $131.88, Pro at $19.99/mo billed annually at $239.88, and Powerhouse at $34.99/mo billed annually at $419.88. Those annual totals are the per-month rate multiplied by twelve, held as a display string rather than read back from Stripe, so treat them as expected values. The Terms add that sales tax "will be added to the price of purchases as deemed required by us." Weekly products exist on mobile only and carry no published price, so a weekly line is not covered here.
If I delete my account, do my payment records go too?
No. Deletion is subject to "limited records retained for legal, tax, payment, fraud-prevention, security, or dispute-resolution obligations," so a payment record can outlive the account. That still does not produce a document for you: what is retained is the processor's record, not an invoice Whizi issues. Cancel any store subscription separately, since the Terms say deletion and cancellation are different actions.