The short answer
Open Settings. The Usage card is the first thing on the page, and its top row shows what you have left, written as {remaining} of {limit} left. That card is the only place in the Whizi web app that shows a balance.
Two ways to get there, both in the bottom left of the chat sidebar: click your account name and plan, or click the gear icon beside it. Both open Settings at the top of the page, where the Usage card sits above Account.
The row is labelled Messages, but on the web app the number in it is credits, not messages. That is the single most confusing thing about this screen, and the reason is in the section below.
What the Usage card shows
The card holds up to three rows, each with a coloured count and a bar underneath it. Every row counts down. The bar empties as you spend, so a fresh allowance reads full.
| Row label | What the number means | When the row appears |
|---|---|---|
Messages | Credits remaining out of your plan allowance for this period | Always |
Image generations | Image generations remaining for this period | Only when your plan has an image allowance above zero |
Voice minutes | Realtime voice minutes remaining, with part minutes of usage counted as whole minutes | Only when your plan has voice minutes above zero |
Once the real numbers arrive, the rows you have are a readout of your plan.
| Plan | Rows in the Usage card |
|---|---|
| Free | Messages only |
| Starter | Messages and Voice minutes. No Images row, because Starter has no image allowance |
| Pro | All three |
| Powerhouse | All three |
The bar and the remaining number share one colour, and that colour is a straight function of how much is left: green at a full allowance, sliding through amber, to red at zero. So the card is readable at a glance without reading the numbers.
Under the rows is a one line footer that tells you which allowance you are looking at.
| Footer line | What it means |
|---|---|
Resets monthly, shared across web and mobile | A paid plan on a monthly billing cycle |
Resets weekly, shared across web and mobile | A paid plan on a weekly billing cycle |
Free message allowance | A free account, which has no credit allowance at all |
"Shared across web and mobile" is literal. The same counters back both clients, so a message sent on your phone moves the bar you are looking at in the browser.
Why the row says Messages when the number is credits
Whizi has two allowances in its code, a message allowance and a larger credit allowance. Your client decides which one you get, not your plan. The web app declares itself on every request to the backend, and web is on the credit list, so the entitlement the server returns to your browser is the credit allowance and the credit count spent against it.
This is the reason the number is trustworthy even though the label is not: the same predicate picks the allowance that Settings displays and the allowance the server enforces when it decides whether your next message can be sent. They cannot disagree about the size of your allowance or how much of it is gone.
The label itself is the leftover. So read the top row as credits, and use the allowance table below to check which number you should be seeing at the start of a period.
| Plan | Credits per month | Credits per week on a weekly cycle |
|---|---|---|
| Starter | 400 | 100 |
| Pro | 2,000 | 500 |
| Powerhouse | 8,000 | 2,000 |
That table holds six cells but five distinct numbers: 400, 100, 2,000, 500 and 8,000. A row reading 2,000 is Pro on a monthly cycle or Powerhouse on a weekly one, and the footer line tells the two apart. Three limits belong to the message allowance alone and never appear on the credit side: 800, 5,000, and 400 under a weekly footer. Seeing one of those means the client you are on is reading the message allowance. What each credit figure buys in real messages is in how Whizi credits work.
What a free account sees
A free account has no credit allowance. The credit limit for the free tier is zero, so the Usage card shows something else in the top row: the lifetime free message allowance, which is 7 messages and never resets.
The footer confirms it by reading Free message allowance instead of one of the reset lines. The Images and Voice rows do not render, because a free plan has no allowance in either.
Free accounts are not restricted to a subset of models, so the 7 messages can be spent on any text model. What happens when they run out is on when you run out of credits.
Where the balance is not shown
It is worth knowing which surfaces look like they should show a balance and do not, so you stop hunting for a number that is not there.
| Surface | What it actually shows |
|---|---|
| The model picker | The price of the next message on that model, as a violet badge reading 2x, 10x, 20x and so on. Never a balance |
| A model with no badge | Not a cheap model. A blank badge slot means this client is not on the credit system, or that model carries no credit rung. Every priced row shows a badge, and a model that costs one credit shows 1x |
| The Auto row | On Pro and Powerhouse, a range such as 1-10x, because the cost depends on which model Auto picks for that message. Free and Starter reach one rung only, so their Auto badge collapses to a plain 1x |
| The Deep Research panel | A flat per-run price of 200 credits before you start, and the credits that run spent once it finishes. Not a balance |
| The composer and the sidebar | Nothing. The credit card icon at the bottom of the sidebar opens pricing, not a balance |
| Settings, anywhere below Usage | Your plan name, as Current Plan: {plan} under Account. No invoice, receipt or billing history screen exists. See invoices and receipts |
There is also no history view. Only the current period is reachable from the app, and no screen shows what last month cost you.
If the card shows no numbers
Two states are not a bug.
- Grey placeholder bars where the counts should be. The rows deliberately render before the numbers arrive so the card keeps its height and the page does not jump under your cursor. The counts fill in a moment later.
- A single line reading
Usage is unavailable right now. Please try again later.The usage request failed or you are not signed in. The card blanks its rows instead of printing a zero, because a wrong balance is worse than no balance.
The card loads once when you open Settings and does not poll. After sending a message, reopen Settings to see the bar move.
A number that looks wrong instead of missing is a support question, and the route to a human is in when you run out of credits.
- Settings, top of the page, Usage card: the only balance in the web app
- Reach it from the account name or the gear icon at the bottom of the sidebar
- The
Messagesrow is credits on web, written as{remaining} of {limit} left - Green to amber to red tracks how much of the allowance is left
- Images and Voice rows appear only when your plan has those allowances
- Free accounts see a 7 message lifetime allowance instead of credits
- The model picker shows price per message, never a balance
- No history screen: only the current period is reachable
Frequently asked questions
Where do I see how many credits I have left in Whizi?
In Settings, in the Usage card at the top of the page, on the row labelled Messages. It is written as {remaining} of {limit} left with a coloured bar underneath, and it is the only place in the web app that shows a balance. Open Settings from the bottom left of the chat sidebar, either by clicking your account name or the gear icon next to it.
Why does my usage row say Messages instead of Credits?
Because the label predates the credit system. Whizi keeps both a message allowance and a larger credit allowance in its code, and the client decides which one applies, not the plan. The web app is on the credit list, so the number under that label is credits remaining, taken from the same entitlement the server uses to decide whether your next message can be sent. Starter is 400, Pro is 2,000 and Powerhouse is 8,000 per month.
Does the model picker show my remaining credits?
No, it shows the price of the next message. Every priced row carries a badge such as 10x or 20x meaning that model costs that many credits per message, and a model that costs one credit is badged 1x too. Auto is the exception: on Pro and Powerhouse it shows a range, because what it costs depends on which model it picks, while Free and Starter reach a single rung and see a plain 1x. For the balance itself you still have to open Settings.
Can I see my credit usage for last month?
No. Whizi does keep the underlying usage rows, so the record exists, but nothing in the product ever displays them back to you. Why the previous period stops being reachable once it rolls over is explained in when you run out of credits.
Why is my Images row missing?
Because your plan has no image allowance. Image generations are 100 a month on Pro and 500 on Powerhouse, and zero on Starter and free, and the row renders only when the limit is above zero. Starter therefore shows Messages and Voice minutes and no Images row, and a free account shows a single row. On a paid plan you may see an Images row flash up and vanish: before the request settles, the card reserves both media rows from the cached plan name, and the Starter one disappears when the real limit of 0 lands. The boundaries are in plans and limits.
The Usage card says usage is unavailable. What now?
The card is display only, so nothing about your account changes while it is blank: messages keep going through, and the server keeps charging and counting them exactly as it would with the numbers on screen. Reload the page while signed in to retry the request.